YOUR DATA IS SAFE

In Europe and Spain there are data protection regulations designed to safeguard your personal information, which are mandatory for our organization.

Therefore, it is very important to us that you clearly understand what we are going to do with the personal data we request from you.

Thus, we will be transparent and give you control of your data, using plain language and clear options that will allow you to decide what we do with your personal information.

Please, if after reading this information you have any questions, do not hesitate to ask us.

Thank you very much for your cooperation.

Who are we?
Our company name: VALSEBIKE, S.L.U.
Our CIF / NIF: B35615699
Our main activity: Trade of bicycles, accessories, and spare parts.
Our address: C/ IGNACIO ELLACURÍA BEASCOECHEA, Nº18, CP 35200, TELDE (Las Palmas)
Our contact phone number: 69.21.32
Our contact email address: info@valsebikektm.com
Our website: valsebike.com
For your trust and security, we inform you that we are an entity registered in the following Commercial Registry / Public Registry:
We are at your disposal, please do not hesitate to contact us.

What will we use your data for?
In general, your personal data will be used in order to maintain a relationship with you and provide you with our services.

They may also be used for other activities, such as sending you advertising or promoting our activities.

Why do we need to use your data?
Your personal data is necessary for us to be able to interact with you and provide you with our services. To this end, we will provide you with a series of checkboxes that will allow you to decide clearly and easily about the use of your personal information.

Who will know the information we ask for?
In general, only duly authorized personnel of our entity will have knowledge of the information we request.

Likewise, entities that need access to your personal information in order for us to provide you with our services may also have knowledge of it. For example, our bank will know your data if payment for our services is made by card or bank transfer.

In addition, public or private entities to which we are obliged to provide your personal data in compliance with any law will also have access to your information. For example, Tax Law requires us to provide the Tax Agency with certain information on economic transactions that exceed a certain amount.

In the event that, apart from the cases mentioned, we need to disclose your personal information to other entities, we will always ask for your prior permission through clear options that will allow you to decide on this matter.

How will we protect your data?
We will protect your data with effective security measures appropriate to the risks involved in the use of your information.

To this end, our entity has approved a Data Protection Policy and annual audits and controls are carried out to ensure that your personal data is secure at all times.

Will we send your data to other countries?
There are countries in the world that are safe for your data and others that are not as safe. For example, the European Union is a safe environment for your data. Our policy is not to send your personal information to any country that is not safe from the point of view of data protection.

If, in order to provide you with a service, it is essential to send your data to a country that is not as safe as Spain, we will always ask for your prior permission and apply effective security measures that reduce the risks of sending your personal information to another country.

How long will we keep your data?
We will keep your data for the duration of our relationship and as long as the laws oblige us to do so. Once the applicable legal deadlines have expired, we will delete them safely and in an environmentally friendly manner.

What are your data protection rights?
At any time you may contact us to find out what information we hold about you, rectify it if it is incorrect, and delete it once our relationship has ended, provided that this is legally possible.

You also have the right to request the transfer of your information to another entity. This right is called “portability” and may be useful in certain situations.

To request any of these rights, you must submit a written request to our address, together with a photocopy of your ID, in order to identify you.

Our offices have specific forms available to request these rights and we offer our help in completing them.

To learn more about your data protection rights, you can visit the website of the Spanish Data Protection Agency (www.agpd.es).

Can you withdraw your consent if you change your mind later?
You can withdraw your consent if you change your mind about the use of your data at any time.

For example, if at some point you were interested in receiving advertising about our products or services, but you no longer wish to receive further advertising, you can let us know through the objection form available at our offices.

If you feel that your rights have been neglected, where can you file a complaint?
If you believe that your rights have not been respected by our entity, you can file a complaint with the Spanish Data Protection Agency, through any of the following means:

Electronic headquarters: www.agpd.es
Postal address:
Agencia Española de Protección de Datos
C/ Jorge Juan, 6
28001-Madrid

By phone:
Tel. 901 100 099
Tel. 91 266 35 17

Filing a complaint with the Spanish Data Protection Agency does not entail any cost and it is not necessary to have a lawyer or solicitor.

Will we create profiles about you?
Our policy is not to create profiles on the users of our services.

However, there may be situations in which, for service provision, commercial or other purposes, we may need to create information profiles about you. An example could be the use of your purchase or service history to be able to offer you products or services tailored to your tastes or needs.

In such cases, we will apply effective security measures that will protect your information at all times from unauthorized persons who may attempt to use it for their own benefit.

Will we use your data for other purposes?
Our policy is not to use your data for purposes other than those explained above. If, however, we need to use your data for different activities, we will always ask for your prior permission through clear options that will allow you to decide in this regard.